Billbrain Technologies Ltd. successfully implemented a comprehensive ICT Training and Technical Backstopping program for Cluster Coordinators, Hub Staff, and Hub Board Members under Heifer International Uganda’s East Africa Youth Inclusion Program (EAYIP).
The assignment focused on strengthening the use of Information and Communication Technologies (ICT) to improve access to, management, and sharing of business information across youth-led agribusiness hubs where EAYIP operates.
Supporting Youth Inclusion Through Digital Capacity Building
Heifer International, a global non-profit organization founded in 1944 and operating in over 30 countries, works with communities to end hunger and poverty while caring for the earth. In Uganda, Heifer is implementing the five-year East Africa Youth Inclusion Program (EAYIP), which aims to empower 15,000 youth by creating employment opportunities, strengthening agribusinesses, and enhancing participation along agricultural value chains.
To support these goals, Heifer International engaged Billbrain Technologies to provide ICT consultancy services for EAYIP staff and 13 cooperatives/hubs operating in Bugiri, Amuria, Ngora, Kiboga, Wakiso, and Luwero districts.
Objectives of the ICT Consultancy
The main objective of the assignment was to equip hub staff and selected youth leaders with practical ICT knowledge and tools that support business operations, access to information, and decision-making.
Specifically, the consultancy aimed to:
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Identify and promote feasible ICT mobile applications and digital platforms relevant to hub and youth business operations, including savings and loans management, market access, customer communication, weather information, and product marketing.
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Build capacity in basic ICT skills, including Microsoft Word and Excel, internet and email use, cloud storage, ICT security, and basic computer maintenance.
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Support the installation and use of relevant ICT applications and software at hub level and on selected youth-owned devices.
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Provide post-training technical backstopping to support adoption and sustained use of the technologies introduced.
Scope and Implementation
The training was centrally conducted at Billbrain’s Institute of Technology in Bukoto, Kampala, bringing together:
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Cluster Coordinators
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Hub Managers and Accountants
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At least one Board Member from each of the eight youth-led hubs
As part of the consultancy, Billbrain Technologies undertook the following key tasks:
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Reviewed relevant EAYIP project documentation
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Conducted a rapid ICT capacity assessment
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Prepared and delivered tailored training materials
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Conducted a five-day intensive training program
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Installed relevant applications and software at hub and individual youth level
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Provided post-training technical backstopping and support
Participatory and Practical Training Approach
The training adopted a blended methodology to ensure maximum learning and practical application:
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Instructor-led sessions using structured presentations
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Hands-on practical training to reinforce real-world application of ICT tools
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Interactive learning methods, including group discussions, case studies, demonstrations, and quizzes
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Virtual needs assessment and guided installation of relevant ICT applications for each hub
This approach ensured participants not only gained knowledge but were also able to immediately apply ICT solutions to improve business processes and information flow within their hubs.
Advancing Digital Agribusiness for Youth
Through this training and technical backstopping initiative, Billbrain Technologies contributed to strengthening the digital capacity of youth-led agribusiness hubs, supporting EAYIP’s broader objectives of employment creation, entrepreneurship, and inclusive economic growth.
Appreciation and Commitment
Billbrain Technologies Ltd. appreciates Heifer International Uganda for the opportunity to support the East Africa Youth Inclusion Program. We also thank all Cluster Coordinators, Hub Staff, Board Members, and youth participants for their active engagement and commitment throughout the training.
We remain committed to delivering impactful ICT solutions that empower youth, strengthen agribusiness systems, and promote sustainable development across Uganda and the region.
